Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Slovenian-speaking Customer Support Specialist for Booking Services in Barcelona. Assisting international travelers and accommodation partners via phone and email in a multicultural environment.
Responsibilities
- Support international travellers and accommodation partners via phone and email.
- Understand customer needs and provide clear, accurate, solution-oriented assistance.
- Handle inquiries related to services, payments, and technical issues.
- Mediate between guests and suppliers to ensure smooth communication and positive outcomes.
- Follow internal procedures and maintain high service standards in every interaction.
Requirements
- Slovenian C2 and advanced English.
- Excellent written and verbal communication skills.
- Comfortable using Office 365, CRM systems, and digital tools.
- Strong problem‑solving mindset and ability to stay positive under pressure.
- Goal‑oriented approach and adaptability to changing priorities.
- Interest in travel or accommodation platforms.
- Previous experience in customer service or contact centers is a plus.
- Valued Skills
- Process improvement mindset
- Team collaboration and idea sharing
- Emotional intelligence and empathy
- Open‑mindedness and critical thinking
- Solution‑oriented approach
- Proactive and innovative attitude
Benefits
- Full‑time contract: 38.5 hours/week (Monday to Sunday)
- Rotating schedule between 09:00 and 20:00
- Two days off per week
- Temporary contract with potential for long‑term continuity
- 27 working days of annual leave
- Flexible benefits after probation (transport, childcare)
- Multicultural and international work environment
- Modern offices well connected to public transport near Glòries (Westfield)
- 3 weeks of initial training plus ongoing coaching
- Opportunities to grow within a leading customer service department
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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