Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Wealth Management Transition Support Specialist providing onboarding and transition support for experienced advisors joining MassMutual. Responsibilities include managing account openings and facilitating transition processes.
Responsibilities
- Serve as subject matter expert on broker-dealer policies and procedures for external representatives transitioning to the MassMutual platform.
- Handle all new account opening for the advisor; process client data into back office systems with a high level of accuracy.
- Ownership of tracking and monitoring ACAT transfers post new account opening.
- Routinely identify cases that are not in good order and work with appropriate parties to find resolution timely.
- Ability to research and resolve transition issues as needed.
- Solid understanding of broker-dealer operations and account opening procedures for direct, brokerage and advisory products.
Requirements
- High School Diploma
- 2+ years' experience in the financial services industry
- 2+ years' experience in broker-dealer operations
- Ability to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
- Bachelor's Degree (Ideal Qualification)
- Experience managing the transition of an advisor’s book of business between broker-dealers
- Knowledge and understanding of FINRA / SEC rules and regulations
- Strong organizational savviness and ability to navigate complex situations
- Exceptional customer service skills and ability to deliver high quality results on time
- Excellent data entry skills with a high level of accuracy
- Ability to manage multiple priorities in fast-paced and time sensitive environment and adhere to strict deadlines
Benefits
- Regular meetings with the WM Transition Support Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
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