Housing Connector is a tech for good nonprofit that increases access to housing for individuals most in need.
We do this by solving financial and resident challenges for property owners so they can open doors to more people in the community and by streamlining the housing search experience for case managers with our Zillow powered marketplace.
Together, we ensure properties and residents have successful outcomes.

Housing Connector

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director

Housing Connector is a tech for good nonprofit that increases access to housing for individuals most in need. We do this by solving financial and resident challenges for property owners so they can open doors to more people in the community and by streamlining the housing search experience for case managers with our Zillow powered marketplace. Together, we ensure properties and residents have successful outcomes.

• Own the growth and overall performance of a regional market, including the development of community partnerships, diversified public and private funding streams, and account management of property partnerships.
• Build and manage senior-level relationships with key stakeholders across the region, with a focus on expanding housing inventory and positioning Housing Connector as a trusted, mission-critical partner.
• Set, track, and achieve ambitious market-level goals in partnership with executive leadership, translating organizational strategy into clear regional priorities.
• Own program quality and outcome accountability, ensuring systematic tracking and performance visibility across housing impact, placements, and timelines.
• Ensure an exceptional, consistent experience for property and community partners by overseeing operational performance, resolving escalated challenges, and continuously improving service delivery.
• Hire, develop, and lead a high-performing regional team, establishing clear expectations, accountability, and a culture of learning, ownership, and impact.
• Serving as the regional public representative, leading the strategy and oversight of market visibility and influence efforts, ensuring targeted outreach, thought leadership, and awareness initiatives are effectively executed across government and public advocacy settings.
• Adapt, implement, and continuously improve end-to-end operational infrastructure to meet regional needs while remaining aligned with Housing Connector’s national operating model.

Regional Managing Director – Texas

Regional Managing Director leading partnerships and housing initiatives in Texas. Driving growth and performance in the Austin area while managing a high-performing team.

customer-success-manager

• Lead the onboarding process for new property and community partners, ensuring smooth adoption of Housing Connector processes, expectations, and technology.
• Serve as the primary relationship manager for property partners while acting as a liaison with community partners to align goals, processes, and communication.
• Facilitate structured data capture across partners to improve visibility into unit availability, readiness, placement timelines, and housing outcomes.
• Provide ongoing support and training to partners, including virtual and in-person check-ins, joint problem-solving, and process improvement support.
• Maintain accurate partner and property records in Salesforce, including lease terms, property specs, staffing contacts, service relationships, status changes and unit availability.
• Coordinate with internal teams (markets, stability, product, and operations) creating an effective feedback loop to ensure unit readiness, efficient referrals, and timely move-ins.
• Lead issue triage across property and community partners, identifying risks early and coordinating resolution to prevent placement delays or housing instability.
• Track and support transitions in property management companies and community organizations to maintain continuity and relationship stability.
• Capture partner feedback and translate insights into operational improvements that strengthen placement speed, partner experience, and housing outcomes.
• Participate in weekly team meetings and share updates on partner engagement, trends, risks, and system-level opportunities.

Partner Success

Partner Success role managing relationships with property and community partners in Portland. Working to ensure smooth housing placements and ongoing partner engagement in a hybrid setting.

manager

• Grow Housing Connector’s presence by both increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners.
• Identify and develop new partnership opportunities across public and private sectors to expand local impact.
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies.
• Deepen engagement with community and government partners.
• Expand client stability supports.
• Increase active unit utilization across the partner property portfolio.
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.
• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.
• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

Market Manager

Market Manager for Housing Connector developing housing strategies and community partnerships in Miami. Leading the execution of local strategy and managing regional impact with a focus on housing stability.

customer-support

• Own the end-to-end customer and partner support experience, from initial intake through resolution and follow-up
• Establish clear service standards, response times, escalation paths, and quality benchmarks
• Ensure support services are delivered with empathy, dignity, and cultural competence
• Define staffing models, scheduling, and performance expectations aligned to service demand (9am – 5pm local time coverage needed nationwide)
• Manage, train, and develop a team of highly motivated individuals across our distributed city network
• Evaluate, select, and continuously improve support tooling, including CRM, case management, and ticketing platforms
• Define and track actionable support metrics (e.g., response time, resolution time, backlog, satisfaction)

Director, Customer Support Operations

Director of Customer Support Operations at Housing Connector leading strategy and performance of support function. Overseeing customer and partner support while ensuring high-quality service delivery.

account-manager

• Build and maintain strong relationships with nonprofits, local governments, and community partners across the Orlando Metro area.
• Recruit, onboard, and support organizations using the Housing Connector platform to help their clients access housing.
• Lead trainings, user groups, and communication efforts to increase adoption and effective use of our tools.
• Track partner activity and outcomes in Salesforce and use data insights to inform strategy and measure success.
• Collaborate with internal teams to refine platform features and improve the user experience based on partner feedback.
• Work with partners to identify and remove barriers to housing, improving the experience for both residents and housing providers.
• Develop and refine processes, policies, and communications that enhance partner satisfaction and program outcomes.
• Use data and feedback to measure success, track outcomes, and continuously improve how we deliver impact.

Community Partnership Manager

Community Partnership Manager building relationships with Orlando nonprofits and local governments. Connecting organizations to help individuals find stable housing while leveraging data and technology for impact.

Housing Connector

About the company

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5 jobs found

Regional Managing Director – Texas

Housing Connector

Partner Success

Housing Connector

Market Manager

Housing Connector

Director, Customer Support Operations

Housing Connector

Community Partnership Manager

Housing Connector