Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Service Representative providing support for National Sales customers through inquiries and order processing. Involves some hybrid work with a focus on customer service in the food distribution sector.
Responsibilities
- Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders
- Receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations
- Keep records of customer interactions and transactions
- Resolve customers' service or billing complaints
- Coordinate same-day deliveries and pickups for customers
- Contact customers to respond to inquiries or to notify them of claim results
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required
- CRM / Phone Technology experience preferred
Benefits
- Full US Foods Benefits - DAY 1!
- Medical
- Dental
- Vision
- 401K
- Life insurance
- Employee stock purchase plan
- Short-term and long-term disability
- Paid time off
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