Hybrid Customer Service Representative – National Sales

at US Foods

• Job title: Customer Service Representative – National Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $17 - $32 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Everett, United States

About the role

• Customer Service Representative providing support for National Sales customers through inquiries and order processing. Involves some hybrid work with a focus on customer service in the food distribution sector.

Responsibilities

• Provide contact and liaison between National Sales customers and the sales team and internal departments
• Process incoming orders
• Receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
• Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations
• Keep records of customer interactions and transactions
• Resolve customers' service or billing complaints
• Coordinate same-day deliveries and pickups for customers
• Contact customers to respond to inquiries or to notify them of claim results

Requirements

• High School diploma or equivalent required; Bachelor’s degree preferred
• Minimum of three years experience in customer service call center environment required
• Experience in food service distribution a plus
• Excellent verbal communication skills and problem resolution ability required
• Working knowledge of Microsoft Word and Outlook required
• CRM / Phone Technology experience preferred

Benefits

• Full US Foods Benefits - DAY 1!
• Medical
• Dental
• Vision
• 401K
• Life insurance
• Employee stock purchase plan
• Short-term and long-term disability
• Paid time off