Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
About the role
- Customer Service Representative providing support for National Sales at US Foods. Liaising with customers to process orders and resolve inquiries from the foodservice industry.
Responsibilities
- Provide contact and liaison between National Sales customers and the sales team and internal departments.
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
- Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments;
- Coordinate same-day deliveries and pickups for customers.
- Respond to delivery/routing questions and issues from customers.
- Share new or additional services or products with customers.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Minimum of three years experience in customer service call center environment required.
- Experience in food service distribution a plus.
- Excellent verbal communication skills and problem resolution ability required.
- Working knowledge of Microsoft Word and Outlook required.
- CRM / Phone Technology experience preferred.
Benefits
- medical
- dental
- vision
- 401K
- life insurance
- much more!
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