Leading Customer Service and Logistics ensuring operational efficiency for KWS Austria. Involves team management, supply chain optimization, and customer support.
About the role
- Specialist II managing customer care and order execution at Emerson in Mandaluyong City. Collaborating with suppliers and ensuring compliance from order to delivery.
Responsibilities
- Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
- Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
- Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
- Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
- Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.
Requirements
- Bachelor’s degree in Business, Logistics, or related courses.
- At least 1 year of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
- Strong interpersonal and communication skills and customer service oriented.
- Knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Knowledge of SAP/Oracle or project management is a plus.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Leading logistics and customer service operations at KWS Austria, optimizing supply chains and driving service efficiency.
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