Customer Support Executive working with global colleagues to address online support queries and conduct quality assurance testing for Emerald’s products. Collaborating on service enhancements and ensuring high customer satisfaction.
EP
Emerald Publishing
Currently Hiring
About the company
Our sector makes an incredible difference to the world, but it’s shrouded in unhelpful traditions, outdated measures of impact and barriers to participation.
That’s why since we launched our Real Impact Manifesto in 2018, we’ve been calling out problems in the sector and changing how we work.
We’re seeing green shoots of progress, but significant change will require the entire sector to commit and act.
So, here in 2022, we’re relaunching our Real Impact Manifesto and asking you to join us in working towards a fairer, more equitable environment where research can have a real-world impact and those within it can reach their full potential.
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6 jobs found
Account Management Lead at Emerald Group managing journal portfolios with oversight of editorial and production workflows while providing people leadership and supporting data - driven decisions.
Intelligent Automation Manager responsible for shaping and establishing AI and automation at Emerald. Assessing needs, evaluating tooling, designing solutions, and guiding colleagues.
Publishing Operations Editor overseeing book production and liaising with authors and vendors for successful publication. Coordinating schedules and managing relationships to ensure quality and delivery standards are met.
Cloud Security Engineer implementing robust security measures for Emerald’s data and IT infrastructure. Ensuring compliance and providing technical support while conducting infrastructure security assessments.
Lead QA Programme Management for complex multi - stream programmes at Emerald Group. Drive QA strategy, oversee testing, and manage internal QA teams with a focus on quality.