E2E Solution Support Specialist resolving challenges in VoX, 5G, and other solutions at Nokia. Work within a globally distributed team, addressing complex customer network issues.
About the role
- Call Center Customer Service Representative responsible for addressing customer inquiries and scheduling services at Waste Management. Engaging with customers and providing assistance in a call center setting.
Responsibilities
- Responsible for receiving and processing customer calls
- Act as primary point of contact to address customer inquiries
- Schedule services and resolve issues
- Work closely with a team of customer service representatives to achieve call center goals
Requirements
- 1+ years of call center and/or Customer Service experience
- Problem Solving and Behavioral Skills are a plus
- High School Diploma or GED (accredited)
- Typing speed of 60 words per minute
- Proficient in navigating multiple devices, screens, and communication channels
- Proficient verbal and written communication skills with strong analytical abilities
- Advanced computer skills, including Microsoft Office proficiency
Benefits
- Medical, Dental, Vision, Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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