HR SSC Specialist providing support to HR processes and employee inquiries in Belgrade. Collaborating within a dynamic team to ensure smooth daily operations of HR services.
About the role
- Senior HRIS Analyst at Claire's optimizing HRIS solutions and ensuring data integrity across HR functions. Collaborate with HR, Payroll, and IT to enhance system performance and reporting.
Responsibilities
- Act as the primary technical point of contact for UKG configuration, troubleshooting, and system functionality across multiple modules (Core HR, Talent, Timekeeping, Payroll, etc.)
- Research and resolve complex HRIS issues, unexpected results, or process breakdowns; recommend and implement solutions
- Ensure system performance including workflow administration, security audits, data integrity, and regular maintenance activities
- Collaborate with HR, IT and vendor partners to plan, implement, and troubleshoot system enhancements
- Build, maintain, and support advanced reports and dashboards using UKG reporting tools
- Develop standardized and ad-hoc analytics for HR and business leaders
- Conduct regular audits to ensure data accuracy and compliance; improve controls, audits, and data governance practices
- Recommend process efficiencies, automation opportunities, and scalable HRIS solutions aligned with business needs
- Lead HRIS components of cross-functional projects, including new module implementations, integrations, and system enhancements
- Partner with external third-party vendors, technical consultants, Payroll, Finance, HR Business Partners, Talent, and IT to manage inbound/outbound data integrations and troubleshoot interface issues (SFTP feeds, APIs, vendor connectors)
- Develop and maintain detailed process documentation, system guidelines, and training materials
- Serve as an escalation point for HR system questions and provide high-level user support
- Keep current with UKG product enhancements, HR technology trends, data privacy regulations, and industry best practices.
Requirements
- Bachelor’s degree in human resources, Information Systems, Computer Science, Business Administration, or a related field required
- 5+ years of HRIS experience, including hands-on UKG configuration and support
- UKG certification is a plus
- Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas)
- Strong analytical skills, attention to detail and data accuracy
- Ability to manage multiple priorities, projects, and stakeholders
- Excellent communication and problem-solving abilities
- Ability to troubleshoot problems and follow structured procedures
- High level of customer service and ability to translate technical concepts to non-technical users.
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time* and paid leave
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