ThoughtFull is a digital mental health company with a vision to make access to end-to-end mental healthcare seamless and affordable in Asia.
ThoughtFull’s proprietary architecture on its mobile apps ThoughtFullChat and ThoughtFullChat Pro enables users and mental health professionals to access and provide personalized mental healthcare respectively.
ThoughtFull also partners with key ecosystem players including top insurers, healthcare providers and employers regionally to both normalize and scale access to mental healthcare services.

ThoughtFull - Employee Mental Wellbeing

Browse and apply for open jobs at ThoughtFull - Employee Mental Wellbeing.

counselor

ThoughtFull is a company that provides comprehensive mental wellbeing solutions for employees through a digital mental health app. This app offers preventive and curative care, and provides access to certified professionals for online therapy and 24/7 crisis support. Trusted by leading insurers and organizations in Asia, ThoughtFull's solutions are designed to improve employee productivity, performance, and retention by reducing workplace stress and enhancing mental health. With an evidence-based approach and a focus on measurable outcomes, ThoughtFull equips organizations with the tools to create healthier workplaces.

ThoughtFull is a digital mental health company with a vision to make access to end-to-end mental healthcare seamless and affordable in Asia. ThoughtFull’s proprietary architecture on its mobile apps ThoughtFullChat and ThoughtFullChat Pro enables users and mental health professionals to access and provide personalized mental healthcare respectively.

ThoughtFull also partners with key ecosystem players including top insurers, healthcare providers and employers regionally to both normalize and scale access to mental healthcare services.

• Providing mental health intervention (counselling/therapy) for the employees of ThoughtFull’s client in Malaysia.
• Working hours: Any 8 hours between 10AM - 10PM
• Locations (for onsite support): Kuala Lumpur, Selangor
• Attend monthly Townhall, workshops, and supervision

Counsellor – Clinical Psychologist

Counsellor/Clinical Psychologist providing mental health support in Malaysia. Flexible working hours with onsite support in Kuala Lumpur and Selangor as needed.

customer-success-manager

• As a team lead, you will be accountable for driving team performance and achieving set goals.
• Balance hands-on work where you are directly responsible for outcomes vs. people management responsibilities where you will help guide, delegate, and empower team members to drive projects that have cross-functional as well as client impact.
• Build and manage a high-performance team that delivers quality servicing and care to the clients we serve.
• Able to create new and/or enhance existing process flows that help optimize and drive outcomes at scale.
• Proactively seeks to implement better ways of working that will promote efficiency and efficacy of time spent working.
• Fast learner and able to demonstrate strong product knowledge in order to serve our clients better.
• Participate proactively to drive product improvements and delivery.
• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs.
• Understand, analyze, synthesize micro-level data and insights to make data-driven decisions that can drive the growth and retention of the client book.
• Demonstrate solid account management skills: build rapport with key client stakeholders and able to own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn.
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.

Client Success Lead

Client Success Lead managing team performance and client relations for a digital mental health company. Focusing on client success and account management while working in a hybrid environment.

Client Success Lead managing a team delivering quality servicing to clients at ThoughtFull. Driving team performance, engagement programs, and client retention initiatives.

revenue-operations

• Oversee lead gen and discovery to maintain a steady, qualified pipeline.
• Develop and maintain reporting dashboards to track funnel health (coverage, stage aging, coverage rate, revenue growth, renewal),  identify areas of improvements
• Oversee core business rhythms such as sales forecasting, pipeline reviews, and quarterly business reviews to ensure alignment and accountability across teams
• Ensure the end-to-end funnel accuracy with clear stage definitions and owners, next steps alignment and fast identification and unblocking of any potential bottlenecks
• Assign sales briefs and targets to focus effort.
• Build forecasts (new, expansion, renewal) from historicals/trends; surface gaps and actions.
• Use data to evaluate product, process, and activations effectiveness and make informed decisions.
• Oversee pricing and margins; monitor deal economics and adjust pricing/discounts as needed so they stay competitive and profitable
• Maintain comp and remuneration plans tied to performance, address underperformance with objective metrics.
• Govern CRM & tooling (required fields, automations, dashboards, data quality).
• Build and design scalable processes to maximize productivity and efficiency
• Standardize lead routing, partnership quote requests, contracting flows, and SLAs for speed and consistency.
• Keep handover clear between BD, CS, and Marketing.
• Foster cross-functional collaboration by working closely with sales, marketing, product and finance teams to align business goals and objectives.
• Maintain open and effective communication channels by reporting sales and campaign outcomes and next steps
• Conduct training programs for new and existing sales representatives, promoting skill development and fostering team camaraderie.
• Understand the product offering and value proposition; keep packages easy to sell and consistent.
• Stay up to date on market trends and competitor activities.
• Translate insights into sales briefs/objection handling and ensure BD can sell and CS can launch, activate, and renew effectively.

Revenue Operations Specialist

Revenue Operations Specialist overseeing business development and client success processes at ThoughtFull. Driving revenue operations and collaboration across sales and marketing teams in a hybrid setup.

business-development-rep

• Own and scale the Enterprise sales and partnership (insurance/broker/TPA) pipeline, ensuring sufficient lead generation to meet quarterly and annual KPIs.  
• Manage the end-to-end sales process from lead generation, qualifying, negotiation to closing & contracting.  
• Develop strategic BD plans tailored to enterprise HR, Benefits, and Wellness segments across key markets.  
• Drive partner salesforce enablement across teams by providing assets, conducting trainings, ensuring regular asset refresh and collaborating with the Revenue team to progress opportunities.  
• Constantly iterating to capture the ideal target persona company as we grow into new markets.  
• Partner cross-functionally with Marketing, Client Success, Product, Ops, and Clinical to optimize go-to-market approach and improve Sales strategy and process flow.  
• Leverage CRM tools (e.g., HubSpot, Pipedrive) to maintain pipeline hygiene, generate insights, and forecast performance.

Business Development Manager

Business Development Manager responsible for enterprise sales in Southeast Asia at a mental health company. Nurturing opportunities and collaborating cross-functionally for growth.

ThoughtFull is a digital mental health company with a vision to make access to end-to-end mental healthcare seamless and affordable in Asia. ThoughtFull’s proprietary architecture on its mobile apps ThoughtFullChat and ThoughtFullChat Pro enables users and mental health professionals to access and provide personalized mental healthcare respectively. ThoughtFull also partners with key ecosystem players including top insurers, healthcare providers and employers regionally to both normalize and scale access to mental healthcare services.

ThoughtFull - Employee Mental Wellbeing

About the company

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5 jobs found

Counsellor – Clinical Psychologist

ThoughtFull - Employee Mental Wellbeing

Client Success Lead

ThoughtFull - Employee Mental Wellbeing

Client Success Lead

ThoughtFull - Employee Mental Wellbeing

Revenue Operations Specialist

ThoughtFull - Employee Mental Wellbeing

Business Development Manager

ThoughtFull - Employee Mental Wellbeing