Team Lead in medical/clinical account supervising a team of healthcare professionals and handling team performance metrics. Requires nursing degree and PHRN license.
Responsibilities
Team leadership in medical/clinical account
Handle team performance metrics
Supervision and training of team members
Requirements
Nursing Degree
Should have an active PHRN license
Must have experience handling a team for a minimum of 2 years in medical/clinical account (Global Support)
Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR
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