Senior Associate in HR Delivery responsible for APAC benefits operations and statutory compliance. Ensuring quality, accuracy, and timely handling of HR queries across regions in India.
About the role
- Senior Process Associate in HR Shared Services managing employee data and optimizing workforce performance through data analysis. Collaborating with global teams and ensuring data integrity in HR systems.
Responsibilities
- Collect, validate, and manage large datasets to ensure accuracy and completeness.
- Conduct regular audits to maintain data integrity and resolve discrepancies.
- Manage changes to employee records across the employee lifecycle: hiring, onboarding, transfers, promotions, terminations, personal detail updates, long term leave & absence management, exit, layoff restructuring.
- Manage and set up master data specific to organization and job design.
- Manage L1/L2 query depending on the scope of work.
- Track and resolve data discrepancies or errors by coordinating with HR, payroll, and IT teams.
- Oversee and/or execute end-to-end employee master data administration (hires, changes, transfers, terminations, etc.) in Human Resource Management System platforms (e.g., Workday, SAP SuccessFactors, etc.).
- Maintain data integrity and ensure accuracy through validation and regular audit checks.
- Act as a control point for high-risk or sensitive HR transactions and escalations.
- Review bulk uploads and mass changes to employee data for compliance and accuracy.
- Respond to L1 employee queries and escalate as needed.
- Ensure adherence to service level agreements (SLAs), internal controls, and standard operating procedures across the data administration lifecycle.
- Support or lead operational planning for high-volume changes such as org-wide promotions, year-end reviews, or system migrations.
- Ensure compliance with data protection regulations (e.g., GDPR) and internal data governance policies.
- Maintain documentation for audit readiness and reporting purposes.
- Collaborate with HR Teams / Local HR Teams / Global HR Teams, payroll, onboarding, IT, and compliance teams to ensure accurate and timely processing of employee data.
- Act as a liaison between operational teams and global HR teams for issue resolution and data integrity assurance.
- Identify opportunities for automation and process improvement in workforce data administration.
- Drive initiatives to reduce manual errors and improve first-time-right performance.
- Handle escalations or exceptions related to data transactions and coordinate corrective actions.
Requirements
- Fluent (C1) German language level
- Bachelor’s degree in HR Business, or related fields (MBA good to have).
- Prior relevant experience in data management
- Experience in pre-onboarding activity management.
- Proficiency in data tools and platforms (e.g., Power BI, Tableau).
- Human Resource Management System experience – Workday is mandatory.
- Exceptional communication skills in English.
- Experience in ticketing tool like Service Now, Zendesk, etc is preferrable.
- Certifications in project management or data analytics.
- Proven ability to manage operations and coordinate with multiple stakeholders.
- Familiarity with workforce analytics and audit-readiness practices.
- Strong leadership and interpersonal skills.
- Analytical mindset with a focus on problem-solving.
- Ability to manage multiple priorities and deliver under tight deadlines.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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