Senior Associate in HR Delivery responsible for APAC benefits operations and statutory compliance. Ensuring quality, accuracy, and timely handling of HR queries across regions in India.
About the role
- Associate HR Operations Manager leading People & Culture operations in outsourcing. Overseeing employee relations and driving performance with a small team in a hybrid environment.
Responsibilities
- Manage day-to-day P&C operations and provide support to employees, line managers, and clients on P&C-related matters.
- Handle employee relations cases, including grievances, disciplinary actions, investigations, and termination execution, ensuring due process and compliance.
- Oversee daily compensation and benefits administration, including payroll management and resolution of escalated employee C&B concerns.
- Ensure consistent implementation of P&C policies and procedures and compliance with labour laws and statutory requirements.
- Prepare P&C operational reports and provide data to support management and client decision-making.
- Serve as the primary point of contact for escalated P&C issues raised by employees and line managers.
- Oversee the performance management of P&C team members, providing regular coaching, guidance, and feedback to drive accountability, capability development, and overall team effectiveness.
Requirements
- Tertiary qualifications in HR, Communications, or related disciplines.
- Ability to effectively communicate and influence across various levels of the business.
- Demonstrated ability to contribute, influence, and make decisions within multi-functional teams.
- Practical operational experience in an Outsourcing environment.
- 6+ years’ experience in a similar human resources or organisational development role.
- 3–5 years of experience in Employee and Labour Relations.
- Proven ability to work in a small team of experienced professionals.
- Knowledge of current trends in Outsourcing business operations.
- Strong interpersonal and communication skills.
- Ability to develop HR policies, systems, and processes.
- Strong facilitation, influencing, and negotiation skills.
- Focus on identifying and transferring HR best practices.
Benefits
- Hybrid setup: onsite 1-2x per quarter or as needed
- Mon - Fri, 7:00 AM to 4:00 PM PHT
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HR Service Center Coordinator providing administrative HR support and managing employee inquiries in a hybrid environment. Overseeing HR processes and services with a focus on timely responses.
Director of Employee Experience managing people programs and strategies at Aretum to enhance engagement and culture within the workforce.
Senior Process Associate in HR Shared Services managing employee data and optimizing workforce performance through data analysis. Collaborating with global teams and ensuring data integrity in HR systems.
HR Business Partner assisting in assigned HR functions to support company culture and employee relations across locations. Conducting investigations, tracking documentation, and providing policy guidance within regions.
IEHP Intern conducting research and providing administrative support for strategic business initiatives at Inland Empire Health Plan. Working closely with business units to enhance operational efficiency.
Intern supporting HR functions, focusing on benefits and labor relations at Unimed Porto Alegre. Opportunity to learn in a collaborative environment and aid staff with inquiries.
HR Intern at +A Educação focusing on personnel administration and onboarding. Supporting detail - oriented HR tasks in a dynamic educational environment.
Human Resources Coordinator ensuring seamless hiring processes and supporting new hires at Uline's Allentown center. Responsible for candidate communication, assessments, and administrative support.
Assistant RH en alternance pour une entreprise partenaire au sein d’une structure du secteur retail. Rédaction des offres, gestion des CV, administration du personnel.