Senior Associate in HR Delivery responsible for APAC benefits operations and statutory compliance. Ensuring quality, accuracy, and timely handling of HR queries across regions in India.
About the role
- HR Service Center Coordinator providing administrative HR support and managing employee inquiries in a hybrid environment. Overseeing HR processes and services with a focus on timely responses.
Responsibilities
- Provide general administration of Human Resources activities through timely request fulfillment within an HR service center environment.
- Manage a queue of assigned workload and ensure timely processing.
- Maintain Service Level Agreements (SLAs) when responding to employee inquiries via phone, email, and service delivery portal.
- Administer HR-related processes through the HCM system, including but not limited to approval of terminations, name changes, and transactions that need to be corrected, canceled, or rescinded.
Requirements
- Two-year Human Resources degree or related discipline; or the equivalent combination of training and related experience.
- Three or more years of experience in Human Resources, or other applicable customer service role(s).
- Excellent Microsoft Office (Excel, Word, Power Point, Outlook) skills.
- Detail-oriented and good time management skills.
- Prior experience working in an HR service center preferred.
Benefits
- 100% employer-paid HDHP health insurance premiums for employees
- 100% employer-paid dental insurance premiums
- 401(k) with company match
- HSA and FSA options
- Vision insurance
- Education Assistance (Tuition Reimbursement)
- Work/Life balance
- Employee/Family focused culture
- Gym on site
- And more!
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