Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Sales and Customer Service Representative advising Canadians on personal insurance products at Intact/belairdirect. Handling calls and electronic inquiries, cross-selling and updating customer accounts.
Responsibilities
- Advise customers on appropriate insurance products and answer product questions
- Analyze individual customer needs, promote and cross-sell personal insurance products and services
- Accept and process payment method changes and update customer accounts accurately and timely
- Handle telephone and electronic inquiries from existing customers, provide exceptional customer service and resolve issues promptly
- Become a trusted advisor helping Canadians protect their assets
- Participate in mentoring and training provided by the company
- Potential for promotion after six months based on performance
Requirements
- You self-identify as Indigenous (First Nations, Inuit, or Métis)
- At least one year of customer service experience in a call center environment.
- Previous experience in sales and customer loyalty is highly desirable.
- Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
- Proficiency in technology and ease in navigating multiple systems.
- Ability to multi-task and remain calm under pressure.
- You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
- Bilingualism in English and French is a considerable advantage.
- No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.
- During training, availability to work 35 hours, Monday to Friday, with day time shifts (9am to 5pm).
- After training, availability to work 35 hours, including every Saturday, with evening shift (between 10.30am and 8pm).
- During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards.
Benefits
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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