Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.
About the role
- Customer Support Specialist delivering empathetic veterinary diagnostic support via customer calls and managing inquiries for Antech. Providing excellent service and relationship building in veterinary diagnostics.
Responsibilities
- Delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support
- Responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy
- Provides superior customer service and remains solution driven with all customers and/or customer concerns
- Provide phone coverage within the queue
- Handles customer issues, as needed, to ensure quality customer service
- Effectively uses multiple software systems to service accounts
- Investigates customer issues and finds appropriate solutions
- Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
- Manages appropriate distributor relationships and other partnerships
- Updates data in Salesforce.com and sets up new accounts
- Communicates potential sales opportunities via leads to appropriate teams
- Other duties as assigned
Requirements
- High school diploma required
- Associates degree in business or veterinary related field, or equivalent related experience preferred
- Minimum of 2 years’ experience in call center environment is preferred
- Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
- Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
- Strong organizational skills and attention to detail
- Demonstrated ability to approach problems and find appropriate solutions
- Ability to work effectively in a team environment
- Ability to adapt and be flexible in a variety of situations
- Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
- Accurate and efficient data entry skills
- Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required
- Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred
Benefits
- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts
Job title
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