Order Support Specialist in Farfetch managing purchase orders and deliveries for luxury fashion. Collaborating with diverse teams to enhance operational efficiency.
Responsibilities
Assist Buyers in writing orders and loading them efficiently in the system;
Maintain a process to gather all Master Data for items, often dealing with suppliers;
Manage Order Confirmation with suppliers and track cancellations, price changes or amendments;
Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams;
Identify and escalate any late delivery exceptions or deliveries at risk to Buying;
Support Warehouse team handling discrepancies at inbound;
Support Accounts Payable (AP) team with Invoice discrepancies;
Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team.
Requirements
2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
Comfortable in a dynamic environment and managing wide stakeholder networks;
Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
Fluent in English, Italian and French a plus.
Benefits
Health insurance for the whole family, flexible working environment and well-being support and tools;
Extra days off, sabbatical program and days for you to give back for the community;
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