Order Support Specialist in Farfetch managing purchase orders and deliveries for luxury fashion. Collaborating with diverse teams to enhance operational efficiency.
About the role
- Join Printed.com, a leading online print shop, as a Customer Service Representative in Cramlington. Foster growth and advancement within a passionate team dedicated to customer satisfaction.
Responsibilities
- We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.
- Our Customer Service (CS) team isn't just a department—it's the heart of our organisation.
- Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement.
- One standout feature of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role.
- Many of our current leaders began their careers in the CS team.
Requirements
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
- Skills:
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25
- Staff discounts & Friends and Family discounts
- Breakfast and drinks provided
- Charity day per annum supported
- Summer and Christmas Parties
- Street food days
- Access to Perkbox portal
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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