Customer Service Representative at Centah managing inbound and outbound calls in a fast - paced environment. Ensuring excellent customer service and maintaining communication standards in a hybrid work setting.
About the role
- Event Management and Support Specialist managing clients' event lifecycles and delivering tailored reporting solutions. Collaborating with corporate event teams globally to ensure seamless event execution.
Responsibilities
- The Role
- As an Event Management and Support Specialist, you’ll act as an extension of our client’s internal events team. Using the Eventogy platform, you will take ownership of the full event lifecycle—from initial planning to final delivery. This includes creating branded event websites, managing delegate communications and registration, building live engagement tools such as event apps, and delivering tailored reporting solutions.
- Key Responsibilities
- Understand the client’s event objectives and manage end-to-end execution via the Eventogy platform
- Build and maintain event websites tailored to each project
- Oversee attendee registration and communications through our integrated CRM tools
- Configure and manage live event engagement tools including polling, Q&A, messaging walls, and push notifications
- Produce detailed and customised reports using the Eventogy analytics suite
- Provide responsive, hands-on technical support and troubleshooting throughout the event lifecycle
- Ensure the seamless delivery of all client events, exceeding expectations where possible
Requirements
- What We’re Looking For
- Previous experience with event management software or similarly complex platforms
- Excellent technical aptitude with the ability to learn new tools and solve problems independently
- Strong interpersonal and client service skills; capable of building and maintaining trusted relationships
- Proven ability to analyse data and produce custom reports
- Meticulous attention to detail and outstanding organisational skills
- Excellent written and verbal communication
- Experience in event management is desirable but not essential
- Ability to work autonomously while managing multiple projects concurrently
- Flexibility to work shift hours aligned to stakeholders across EU and US time zones******Please note: Applicants must have the right to work in the UK and be currently based here. Sponsorship is not available for this role.****Location: This is a hybrid role with shift-based work. Candidates are expected to be physically present in our Farringdon, London office on Tuesdays, Wednesdays, and Thursdays.**
Benefits
- What We Offer
- At Eventogy, you’ll be part of a passionate and supportive team, working at the forefront of event technology. We offer:
- Competitive salary
- Dynamic and collaborative work environment
- Opportunities for professional development and internal progression
- The chance to work with high-profile global clients in a fast-growing business
- To apply, please submit your CV and a brief cover letter explaining your relevant experience and what makes you a great fit for the role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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