Customer Care Agent for NewCo Communications, handling customer inquiries in a hybrid role. Providing accurate information and support while collaborating with colleagues for optimal service.
About the role
- Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
Responsibilities
- Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.
- Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.
- Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.
- Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.
- Identify common customer pain points and suggest improvements to streamline support workflows.
- Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.
Requirements
- Bachelor’s degree or equivalent in Business, Communications, or a related field.
- Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).
- Strong written and verbal communication skills in English (additional languages are a bonus).
- Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting.
- Excellent problem-solving skills and a customer-first mindset. Ability to work collaboratively in a fast-paced, distributed team environment.
Benefits
- Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies
- A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore
- Competitive salary and bonus structure
- Comprehensive benefits package
- Opportunities for professional growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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