Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Customer Support Professional delivering warm, personalized support to GetAccept customers. Assisting with platform navigation, technical issues, and fostering a positive user experience via chat.
Responsibilities
- Primary point of contact for customers, providing personalized support.
- Quickly assist customers with platform questions and complex technical issues.
- Communicate in a fast-paced, written form that is warm, personal, and friendly.
Requirements
- Previous experience in a tech-oriented support role, preferably within SaaS.
- Passion for technology and experience working in a CRM system - preferably Salesforce or HubSpot.
- Fluency in Swedish and English both written and verbally.
- Comfort under pressure and effective time management.
- Customer-friendly communication skills.
- Team-oriented, collaborative, humble, curious, and adaptable to change.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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