Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
About the role
- Customer Service role handling fraud inquiries for merchants and cardholders at Global Payments. Engaging with clients to resolve account issues while building industry knowledge.
Responsibilities
- Responds to 25 or more account inquiries per hour
- Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts
- Builds credit card replacement orders and completes shipping materials
- Builds knowledge and basic skills required to identify fraudulent credit card activity through training
Requirements
- High School Diploma or Equivalent
- At least 6 months high volume call center (onsite or remote) experience from within the last 18 months
- Must complete a background check including criminal check, drug screen, credit check, and verification of education and past employment
- Must be flexible and open to a work schedule that includes working weekends
- Must have a minimum 50mbs download speed and 15 mbps upload speed via ethernet cable connection
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
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