Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
About the role
- Customer Service Representative providing essential support for clients at Mygrant Glass. Handling orders, payments, and customer inquiries with professionalism and accuracy.
Responsibilities
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
Requirements
- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multi-task.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willing to learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay
- On-the-job training and advancement opportunities
- Stable, Monday–Friday schedule with limited weekend hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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