Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
About the role
- Operations Support Specialist supporting veterinary care centers in a dynamic travel-intensive role. Ensuring operational excellence and compassionate care while driving company van along set routes.
Responsibilities
- Implement and ensure adherence to Standard Operating Procedures (SOPs)
- Identify opportunities for operational improvement and recommend best practices
- Serve as the “eyes and ears” on-site, making observations and reporting insights to leadership
- Take ownership of machinery by monitoring performance, making adjustments, and submitting maintenance requests
- Maintain daily cremation goals with a strong emphasis on compassion and excellence
- Ensure strict adherence to safety policies, compliance standards, and regulations
- Act as an extension of our client care team while on-site
- Meet frequently with veterinary staff to strengthen relationships and troubleshoot concerns
- Escalate issues appropriately while maintaining professionalism and responsiveness
- Support and assist local operations team members as needed
- Drive a company van along a pre-designed daily route (8–10 hours), transporting pets from local veterinary clinics to our memorial centers
- Operate the retort and assist with cremation procedures
- Create and package paw prints and memorial items
- Engrave plaques and perform quality control checks
- Process and package cremated remains with care, accuracy, and dignity
Requirements
- High School Diploma, GED, or equivalent
- 12–24 months of experience as a Customer Service Representative (Route Driver) and/or Operations Team Member
- Valid driver’s license
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