Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
Responsibilities
- Serve as a liaison to our Medicare advisors.
- Provide day-to-day support for quoting, application submissions, carrier systems, and compliance questions in partnership with Sales Representatives to ensure accuracy of work product.
- Support onboarding and training of new advisors, including CMS certification guidance and implementation of advisor marketing strategies.
- Troubleshoot issues related to enrollments, commission tracking, and carrier communications, with effective communication and partnership with key stakeholders.
- Provide guidance and resources to advisors during Annual Enrollment Period (AEP) and other key sales windows.
- Assist with new carrier and/or FMO onboarding and provide ideas for enhancements as appropriate to KAFL leadership.
- Help KAFL’s direct-to-consumer Medicare sales reps with scheduling and tier 1 customer service inquiries.
- Additional duties/responsibilities may be assigned by leadership.
Requirements
- Ability to obtain Health & Life Insurance License within first year of employment.
- Ability to obtain AHIP and Carrier certifications preferred but not necessary.
- 2-3 years of experience in Medicare sales operations support or insurance advisor support within a Medicare Carrier.
- Working knowledge of Medicare Advantage, Medicare Supplement, and Part D plans.
- Excellent verbal and written communication skills.
- Organized, self-motivated, and capable of managing multiple priorities.
- Proficient with CRM systems, quoting tools, and Microsoft Office Suite.
- Ability to meet and/or exceed performance targets and expectations as directed and set by KAFL leadership.
- Ability to receive and act on feedback.
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.