Customer Account Specialist responsible for customer service and order management in manufacturing. Collaborating with sales and ensuring timely order processing and communication.
About the role
- Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
Responsibilities
- Serve as a liaison to our Medicare advisors.
- Provide day-to-day support for quoting, application submissions, carrier systems, and compliance questions in partnership with Sales Representatives to ensure accuracy of work product.
- Support onboarding and training of new advisors, including CMS certification guidance and implementation of advisor marketing strategies.
- Troubleshoot issues related to enrollments, commission tracking, and carrier communications, with effective communication and partnership with key stakeholders.
- Provide guidance and resources to advisors during Annual Enrollment Period (AEP) and other key sales windows.
- Assist with new carrier and/or FMO onboarding and provide ideas for enhancements as appropriate to KAFL leadership.
- Help KAFL’s direct-to-consumer Medicare sales reps with scheduling and tier 1 customer service inquiries.
- Additional duties/responsibilities may be assigned by leadership.
Requirements
- Ability to obtain Health & Life Insurance License within first year of employment.
- Ability to obtain AHIP and Carrier certifications preferred but not necessary.
- 2-3 years of experience in Medicare sales operations support or insurance advisor support within a Medicare Carrier.
- Working knowledge of Medicare Advantage, Medicare Supplement, and Part D plans.
- Excellent verbal and written communication skills.
- Organized, self-motivated, and capable of managing multiple priorities.
- Proficient with CRM systems, quoting tools, and Microsoft Office Suite.
- Ability to meet and/or exceed performance targets and expectations as directed and set by KAFL leadership.
- Ability to receive and act on feedback.
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative providing essential support for clients at Mygrant Glass. Handling orders, payments, and customer inquiries with professionalism and accuracy.
Customer Service Manager at City Brewing Company, overseeing all aspects of customer account management and leading the Customer Service department. Ensures high service levels and effective communication.
Operations Support Specialist supporting veterinary care centers in a dynamic travel - intensive role. Ensuring operational excellence and compassionate care while driving company van along set routes.
Fuel Attendant responsible for customer service and fueling operations at the station. Ensuring safety, cleanliness, and efficient service while following operational standards.
Fuel Attendant providing customer service and maintaining a clean and safe fueling environment. Ensuring compliance with safety protocols while assisting customers with their fueling needs.
Commercial Customer Support Representative at team.blue. Answering inquiries and advising on products while helping customers optimize their experience.
Customer Service Representative at BancFirst, seeking candidates for long term employment. Responsibilities include opening accounts and providing exceptional customer service at the Collinsville branch.
Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
Sales Support Specialist managing administrative duties and patient benefit investigations at BioPlus Specialty Pharmacy. Assisting physician offices and maintaining documentation for medication delivery processes.