Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
About the role
- Customer Account Specialist responsible for customer service and order management in manufacturing. Collaborating with sales and ensuring timely order processing and communication.
Responsibilities
- Partners with Sales to create new customer items; use PLS form to create items in Radius.
- Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
- Delivers complete, accurate, and timely sales order details to support internal order processing.
- Review open order reports daily and drives communication-advising customers on change in dates.
- Create shipping release with a high level of accuracy; to achieve on time delivery.
- Manage expedited shipments as necessary, with required management approval.
- Create expedited sales order requests with scheduling as needed.
- Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
- Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
- Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
- Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
- Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
- Maintain product awareness- technical understanding of our products/processes.
- Process and manage non-conformances with internal and external customers.
- Provide samples to customers.
- Attain pricing or price lists on existing items as needed
- May require light travel to internal meetings or customer meetings.
Requirements
- Exceptional customer-facing communication skills; excellent listening skills
- Action-oriented, assertive, and diplomatic.
- This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
- Thrives on challenges.
- Attitude- friendly, patient, positive
- Values teamwork and supports team environment.
- College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
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