Provide technical support for UKG Ready, assisting clients with timely solutions and enhancing customer service. Engage with customers to understand their HRIS needs and resolve queries efficiently.
About the role
- Customer Service Analyst at Pearson VUE overseeing departmental reports and client support operations. Managing onboarding processes and ensuring systems run efficiently for customer service activities.
Responsibilities
- Preparing departmental reports for the Customer Service business unit.
- Managing the onboarding and offboarding process for the customer service department.
- Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)
- Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.
- Facilitating configuration and support of client chat services.
- Act as an escalation point for related issues.
- Analyzing and identifying trends in departmental reports.
- Other duties as assigned
Requirements
- Bachelor’s degree
- 2 years of experience in a similar/related position
- Excellent oral and written communication skills
- Familiar and comfortable working in a busy corporate environment/shifts (24*7)
- Experience in providing application support
- Proficient with MS Office Suite
- Ability to learn and use new AI based tools
Benefits
- Competitive benefits package
- Career development opportunities
- Incentives and rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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