Hybrid Customer Service Analyst

Posted last month

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About the role

  • Preparing departmental reports for the Customer Service business unit.
  • Managing the onboarding and offboarding process for the customer service department.
  • Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)
  • Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.
  • Facilitating configuration and support of client chat services.
  • Act as an escalation point for related issues.
  • Analyzing and identifying trends in departmental reports.
  • Other duties as assigned

Requirements

  • Bachelor’s degree
  • 2 years of experience in a similar/related position
  • Excellent oral and written communication skills
  • Familiar and comfortable working in a busy corporate environment/shifts (24*7)
  • Experience in providing application support
  • Proficient with MS Office Suite
  • Ability to learn and use new AI based tools

Benefits

  • Competitive benefits package
  • Career development opportunities
  • Incentives and rewards

Job title

Customer Service Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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