Preparing departmental reports for the Customer Service business unit.
Managing the onboarding and offboarding process for the customer service department.
Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)
Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.
Facilitating configuration and support of client chat services.
Act as an escalation point for related issues.
Analyzing and identifying trends in departmental reports.
Other duties as assigned
Requirements
Bachelor’s degree
2 years of experience in a similar/related position
Excellent oral and written communication skills
Familiar and comfortable working in a busy corporate environment/shifts (24*7)
ROC Parts Support Specialist managing inventory and procurement for Coca - Cola equipment services. Ensuring adequate replenishment of parts and supplies needed by technicians and maintaining accurate inventory records.
Customer Service Alarm Operator handling alarm signals at Dynamark Monitoring. Processing alarm signals quickly and assisting partners with system tests to ensure subscriber safety.
Customer Care Expert managing client inquiries and providing solutions for Papernest. Interacting via phone, email, and chat in a dynamic, hybrid environment.
Customer Service Supervisor at BayCoast Bank overseeing teller operations and delivering high - quality customer service. Engaging with customers to resolve issues and enhance financial solutions.
New Customer Care Specialist at TVH focusing on customer connections and uncovering sales opportunities in the material handling industry. Responsibilities include developing customer relationships and navigating ERP/CRM systems for sales growth.
Customer Service Representative handling customer inquiries and managing internal processes related to orders. Interacting with customers for inquiries, concerns, and requests in Montréal.
Senior Community Support Specialist providing direct services to people in community and group living environments. Engaging individuals and coordinating support to improve health and wellness goals.
Customer Service Representative connecting patients and healthcare providers at Binson's, managing calls and orders while ensuring exceptional support and care. Offering efficient communication and assistance to enhance patient experiences.
Client Support Specialist managing client relationships and service delivery for Registered Agent products. Position located in Frisco, Texas, with hybrid work options.