Analista de Sucesso do Cliente Pleno na Clinicorp, focado em expandir soluções tecnológicas para clínicas odontológicas e estéticas. Colabora na adoção e engajamento da base de clientes para maximizar resultados.
About the role
- Customer Support Executive providing first-line support via chat and email at Zinc. Ensuring user satisfaction through swift and efficient resolution of queries and issues.
Responsibilities
- Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses.
- Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident 😌.
- Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜.
- Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡.
- Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉.
- Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes 🚀.
- Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟.
Requirements
- A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
- A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
- Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
- A strong written communicator – You can explain things clearly, concisely, and with warmth.
- Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
- Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
Benefits
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia 🇷🇸🏔️✈️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Air Operations Import Analyst handling import shipments and documentation for DMS Logistics. Ensuring compliance and effective communication with exporters and transportation companies.
Customer Service Team Lead role at AlgaeCal leading a caring team to support customers in overcoming fear of bone loss. Focusing on performance and customer satisfaction in a fast - paced environment.
Sales Support Specialist ensuring timely and accurate Commercial Finance transactions while providing customer service support to Account Managers. Collaborating with teams for process improvements and documentation accuracy.
Channel Support Representative responsible for order flow process and logistics management at Fluke. Addressing delivery issues, processing quotes, and maintaining customer communication.
Customer Service Assistant Manager leading customer service teams at Bowtie, a virtual insurer in Hong Kong. Resolving queries, training staff, and improving service quality in a fast - paced environment.
Customer Service Advisor providing support through various channels in a fast - paced fashion environment. Engaging with customers to resolve inquiries and enhance their shopping experience.
Customer Service Advisor supporting luxury fashion customers across multiple channels. Providing excellent service and managing customer inquiries within a dynamic fashion environment.
Customer Experience Intern assisting in software configurations and customer support tasks. Engaging in training and collaboration within a global team.
Customer Support Manager providing operational support and enhancing service processes for a member - based online organic supermarket. Managing member inquiries and feedback to improve service quality.