About the role

As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.

Responsibilities

Engage in sales conversations by actively listening to the needs and preferences of prospects.
Provide accurate and relevant information about products that closely match the customers' needs, encouraging them to make a purchase decision themselves.
Guide prospects through the subscription process, helping them transition to becoming customers.
Explain all product specifics and subscription options clearly and concisely.
Provide support to potential and existing customers via phone, email and text message.
Can help the customer manage his subscription in his personal portal.
Assist with creating an invoice, invoice issues, changes to customer data, and address general questions.
Can help customers change their subscription payment details.
Manage administrative tasks efficiently to ensure smooth customer experiences.
Handle difficult conversations with professionalism and empathy, utilizing strong soft skills.
Manage and resolve customer complaints in a timely and satisfactory manner.
Document complaints and follow-up actions accurately to ensure continuous improvement in service quality.
Build and maintain positive relationships with customers, fostering trust and loyalty.

Native-level proficiency in Dutch and English (both spoken and written).
Previous experience in a sales and customer care role.
Strong interpersonal skills and the ability to build rapport with customers.
High level of professionalism and confidentiality.
Excellent soft skills for handling difficult conversations and building trust.
Pro-active approach towards finding & sharing possible improvements regarding the experience of the prospect/ customer.
Your communication skills should be on point for confidently interacting with customers.
You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
Comfortable using computer systems and various software applications.
A high school diploma or equivalent qualification is necessary.

A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
Hybrid working model.
Opportunities for internal growth and career progression to advance your professional journey.
Extensive training provided, arming you with the knowledge and tools to excel in your role.
Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
A permanent role with a competitive salary for financial stability.
Unlimited coffee and fresh fruit on office days for an energy boost.
Free online Spanish lessons outside of working hours for skill development.
Comprehensive support for mental health and well-being-app.
Unforgettable staff parties that bring the team together, creating lasting memories.