Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Responsibilities
- Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created.
- Provide regular dealer and/or owner touch points and follow-up communication
- Support and monitor owner issues through resolution
- Support incoming dealer calls, 9am-5pm EST Mon-Friday.
- Document all interactions in Salesforce CRM database
- Establish a standard resource database for common contacts.
- Work collaboratively with brand and dealer support centers: (CoE and CMS).
- Support project development to meet strategic goals KPI and metrics tracking, support and development as needed.
Requirements
- High School Diploma or GED required
- Highly skilled in interpersonal skills with an ability to connect with others via phone and email
- Competency in Microsoft Word, Excel, Workday and Outlook required
- Professional communication and written skills required
- Boating experience and/or knowledge of Navan and Sea Ray products necessary
- Ability to quickly learn and navigate through software and internet programs required
- Strong organizational skills and ability to balance multiple priorities
- Ability to work effectively within a team environment.
Benefits
- competitive 401(k) plan with company match
- health benefits
- paid time off
- robust Wellness Program
- product purchase discounts
Job title
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