Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Multilingual Customer Service Agent providing high-quality customer support across channels. Join a newly built team supporting international customers in Algarve, Portugal.
Responsibilities
- Provide high-quality customer support via voice, email, and chat
- Manage customer interactions professionally
- Resolve customer inquiries at the first point of contact whenever possible
- Handle complaints and escalations calmly and in accordance with internal procedures
- Provide support with account inquiries, orders, payments, and service-related issues
- Accurately record and update customer records using CRM and ticketing systems
- Work in line with SLAs and quality standards
- Meet individual and team KPIs related to productivity, quality, and customer satisfaction
Requirements
- C2-level fluency in French, plus strong English skills
- Minimum of 2 years' experience in customer service or contact center environments
- Comfortable supporting customers via phone, email, and chat
- Proficient in using CRM systems and digital tools. Experience with Zendesk is a plus
- Strong organizational skills and attention to detail
- Proactive, solution-oriented mindset
Benefits
- Opportunity to work in a multilingual support team
- Structured training
- Hybrid working model after onboarding
Job title
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