Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Responsibilities
- Ansprechpartner (m/w/d) für unsere (zumeist tierärztlichen) Kunden am Telefon
- Koordination von Rücksendungen und Reklamationen
- Unterstützung des Vertriebsaußendienstes in der Kundenbetreuung
- Hilfestellung im Bestellwesen
Requirements
- Erfolgreich abgeschlossene kaufmännische Ausbildung
- Idealerweise Berufserfahrung in der Kundenbetreuung am Telefon
- Kommunikationsstärke und eine kundenorientierte Herangehensweise
- Fähigkeit, souverän auf Kundenbedürfnisse zu reagieren
Benefits
- Besonders gute Sozialleistungen und Sonderzahlungen, wie z. B. unsere betriebliche Altersvorsorge
- 30 Tage Urlaub + zusätzliches Urlaubsgeld
- Homeoffice-Möglichkeit (an derzeit 2 Tagen/Woche)
- Individuelle und persönliche Einarbeitung
- Zahlreiche Mitarbeiter-Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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