Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
About the role
- Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Responsibilities
- Ansprechpartner (m/w/d) für unsere (zumeist tierärztlichen) Kunden am Telefon
- Koordination von Rücksendungen und Reklamationen
- Unterstützung des Vertriebsaußendienstes in der Kundenbetreuung
- Hilfestellung im Bestellwesen
Requirements
- Erfolgreich abgeschlossene kaufmännische Ausbildung
- Idealerweise Berufserfahrung in der Kundenbetreuung am Telefon
- Kommunikationsstärke und eine kundenorientierte Herangehensweise
- Fähigkeit, souverän auf Kundenbedürfnisse zu reagieren
Benefits
- Besonders gute Sozialleistungen und Sonderzahlungen, wie z. B. unsere betriebliche Altersvorsorge
- 30 Tage Urlaub + zusätzliches Urlaubsgeld
- Homeoffice-Möglichkeit (an derzeit 2 Tagen/Woche)
- Individuelle und persönliche Einarbeitung
- Zahlreiche Mitarbeiter-Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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