Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Service & Back-Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
Responsibilities
- You will actively support our team in B2C customer service and back-office tasks and contribute to the smooth running of our processes.
- You will take ownership of tasks, contribute ideas, and ensure that daily operations are carried out efficiently and reliably.
- The B2C customer service & back-office role focuses on customer support, maintenance of our online shop, coordination with partners, and support for marketing and sales activities.
- Responsible for professional complaint management and service-oriented, solution-focused communication with customers.
- Communication with fulfillment and print partners regarding B2C orders.
- Point of contact for affiliate agencies, participation in meetings, and monitoring of affiliate commissions.
- Maintenance of the B2C shop: creating new products, managing sale items (activate/deactivate, price updates), and updating and correcting product descriptions.
- Maintenance of the inventory management system (WAWI), including updating order analyses, stock levels, and product reorders.
- Planning and creating B2C newsletters (topic selection, promotions, off-topics, recommendations).
- Preparing settlements for design sales and sub-shops.
Requirements
- Some experience in customer service, back-office, or e-commerce is an advantage
- Confident handling of online shop systems and inventory/ERP systems
- Structured and reliable working style with a high sense of responsibility
- Independent and well-organized
- Strong communication skills and a service-oriented manner with customers and partners
- Comfortable working with numbers and data (e.g., for settlements and stock management)
- Basic knowledge of newsletter marketing is an advantage
- Interest in and affinity for new technologies and the use of various software solutions (especially AI)
- Very good German skills and good English skills, both written and spoken.
Benefits
- A key role in the development and scaling of the company
- Wide scope to shape your role and the opportunity to take on responsibility
- Dynamic and creative work environment in a sustainable startup with an international perspective
- Flexible home-office and remote work options
- Attractive social benefits and modern working conditions
- We cultivate a modern, authentic working atmosphere — professional but relaxed
- There is no strict dress code
- What matters most to us is a genuine interest in sustainable topics in fashion, materials, and innovation.
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