Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Provide technical support for UKG Ready, assisting clients with timely solutions and enhancing customer service. Engage with customers to understand their HRIS needs and resolve queries efficiently.
Responsibilities
- Provide UKG Ready support and stellar customer service to our clients and internal employees
- Provides clients with telephone and online support
- Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner
- Escalate issues to Management and seek additional support if needed in order to expedite the resolution
- Assists in the development of support plans for clients
- Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs
- Leads discovery sessions with customers to define requirements
- Configures and build WFR modules to meet customer requirements
- Owns the Kronos platform and maintain relationship with Kronos support
- Stays up-to-date on the latest product features, functionality and new releases and be active in Kronos support community
- Acts as the subject matter expert both internally and with customers
- Builds delivery best practices and processes by leveraging your implementation and consulting experience
- Provides support to relationship managers
Requirements
- Bachelor's Degree in Computer Science or related field from an accredited four-year college or university or equivalent work experience
- Minimum of two (2) years of experience in UKG Ready (Formerly Kronos Workforce Ready)
- Ability to lead complex and customer facing software implementations
- Ability to work in a fast-paced team environment
- Demonstrated ability to troubleshoot technical issues
- Proven ability to configure software
- Excellent communication skills (both speaking and writing)
- Ability to work independently as well as on a team
- Excellent analytical and time management skills
- Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
- Proficient in the latest web technologies and working knowledge of various operating systems
- Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs
- Able to work efficiently and manage workload independently
- Able to use basic office equipment, including copy machine, personal computer, and fax
- Sit for long periods of time performing sedentary activities
- Stand, stoop, and kneel to file for long periods of time
- Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
Benefits
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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