Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Call Center Representative managing appointment scheduling for Erie Family Health Centers. Answering calls and providing a great patient experience for diverse patients in need.
Responsibilities
- Handle an average of 70 calls per day
- Answer incoming inquiries regarding appointment scheduling and Erie services
- Attend required trainings for Electronic Health Records (EHR)
- Schedule appointments according to site-based guidelines
- Update patient demographic and insurance information
- Verify health coverage eligibility and enroll patients
- Route calls administratively and maintain voicemail functionality
- Assist with training new hires through call shadowing
Requirements
- High School Diploma or equivalent required
- One year of call center experience required
- Strong computer skills including Microsoft Office
- Ability to type a minimum of 25 words per minute
- Customer service commitment with a focus on issue resolution and attention to detail
- Proven reliability and attendance record
- Experience in a fast-paced environment preferred
- Illinois-issued driver's license or state ID required
- Bilingual proficiency in English and Spanish is a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Flexible spending accounts for health care or childcare
- 401(k) matching program
- Paid time off starting at 15 days plus 8 paid holidays
- Competitive salary with annual merit increases
Job title
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Degree requirement
Location requirements
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