Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
- Troubleshooting products following the complaint handling process.
- Communicate with and inform supervisor of any problems or issues that arise.
- Ensuring performance goals are met.
- Knowledgeable on systems, products, services, and best practice.
- Coordinating with other departments to resolve issues.
- Other duties as assigned.
Requirements
- High School Diploma or GED
- Minimum of 1 year experience in Customer Service environment with measured metrics
- Proven experience being able to perform computer skills and strong at multitasking
- Prior experience providing customer support in a call center environment
- Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
- Microsoft and NetSuite or Oracle experience preferred
Benefits
- 401K
- 401K match
- Medical
- Dental
- Vision
- Top compensation!
- Bonuses!
- Work life balance
- Amazing culture!!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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