Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
About the role
- Contact Center Representative servicing customers through multiple communication platforms for Ancora brands. Responsibilities include handling inquiries and meeting service expectations.
Responsibilities
- Provide prompt and exceptional customer service and support for all Ancora brands
- Handle inbound inquiries and execute outbound calling
- Meet established KPI metrics and performance expectations
- Participate in ongoing training and coaching
Requirements
- High School Diploma or equivalent
- Experience working with customers
- Associate’s Degree preferred
- 1-3 years experience in customer service or a contact center
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