Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
Responsibilities
- Answer inbound calls and assist customers in completing their parts order
- Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
- Remind customers of communicated corporate promotional opportunities
- Utilize outside vendor opportunities to help find a part that is not available internally
- Perform outbound calls to generate additional sales
- Meet sales quota expectations set by Regional Sales Director
- Provide consultation and expert advice to branch managers on any service related issues
- Recommend Transend Online Cataloging for customers that prefer online ordering.
- Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
- Handle and resolve customer complaints with authority to provide discounts.
- Cash and Check Deposits
- Inventory Management
- Dispatching Drivers
Requirements
- Minimum 3 years’ experience in automotive aftermarket internal/counter sales.
- High School Diploma, or equivalent work experience in role
- Strong personal values that match those of NMG’s; including Integrity, Commitment, Humility, Respect, and Optimism.
- Experience using automotive aftermarket parts cataloging.
- Automotive aftermarket parts knowledge.
- Ability to multi-task, work under pressure.
- Relationship building.
- Experience using web based order portals.
- Strong customer service philosophy.
- Proven track record of meeting counter sales targets.
- Proficiency in POS order punch out platforms.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
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