Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
About the role
- Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Responsibilities
- Lead and develop a team of Customer Solutions Agents
- Ensure exceptional customer experiences and operational performance
- Collaborate with Commercial Sales Leaders and Product Managers
- Coach and develop direct reports to build leadership capability
- Drive a customer-centric mindset across the organization
- Champion continuous improvement initiatives
Requirements
- 3+ years of people leadership experience
- Proven experience in customer service
- Bachelor’s degree preferred
- Strong business acumen and analytical capability
- Experience in project management
- Knowledge of Building Materials industry
- Exceptional coaching and communication skills
- Strong change leadership abilities
Benefits
- 401(k) matching
- Paid time off
- Health benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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