Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
Responsibilities
- Handling incoming telephone and written customer inquiries in Swiss German (and French or Italian)
- Providing information with the aim of resolving the customer's issue on first contact
- Recording customer inquiries in the system
- Meeting customer expectations and finding the best possible solutions
Requirements
- Strong communicator with a passion for telephone customer contact
- Strong customer- and solution-oriented mindset and approach
- Call center experience is an advantage
- Excellent communication skills in Swiss German (min. C1) and French or Italian (min. B2)
- Very good PC skills and a quick grasp of new information
- High level of personal responsibility, self-motivation and a proactive working style
Benefits
- Permanent employment (only a 3-month probation period)
- Internal bonus system + employee discounts
- Very good working hours
- Modern, bright and creative offices in Wallisellen
- Excellent public transport connections
- Pleasant working atmosphere — informal 'Du' address from interns to the managing director
- An exciting and dynamic work environment with varied tasks and development opportunities in an innovative setting
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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