Leads a team of dynamic customer service specialists at Purple to provide world - class service. Requires leadership experience and a passion for mentoring in the comfort product industry.
Leads a team of dynamic customer service specialists at Purple to provide world - class service. Requires leadership experience and a passion for mentoring in the comfort product industry.

Supervisor managing HR Shared Services Tier 1 operations and case management at Trinity Health. Leading daily functions and collaborating with department managers to achieve targets.
Call Center Agent providing empathetic support to clients and facilitating repayment agreements. Working in a hybrid environment with structured training and shift scheduling.
Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a travĂŠs de la excelencia operacional. Liderando la gestiĂłn de operaciones y mejora continua en un entorno dinĂĄmico.
Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
Campaign manager for operational CRM at a leading insurance company. Responsibilities include planning call center campaigns and analyzing customer databases.
Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.
Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
Call Center Agent supporting renowned company in the insurance sector via outbound customer contact. Actively contacts existing customers to advise on insurance products, handling requests by phone, email, and more.
Customer Experience Analyst at Fiserv implementing CX strategies and generating actionable insights for better client support. Collaborating across teams and preparing executive presentations based on data analyses.