Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
About the role
- HRA Call Center Agent conducting health risk assessments over the phone for Independent Living Systems. Collecting medical history and providing guidance on preventative care measures.
Responsibilities
- Conduct health risk assessments over the phone with health plan members
- Collect and document members' medical history
- Provide guidance on preventative care measures
- Collaborate with healthcare professionals to ensure members receive the best possible care
- Maintain accurate and up-to-date records of member interactions
Requirements
- High school diploma, GED or equivalent required
- 1+ years of experience in a call center or customer service role required
- Excellent communication and interpersonal capabilities
- Strong attention to detail and ability to multitask
- Basic knowledge of medical terminology and procedures
- Associate's or Bachelor's degree in a related field preferred
- Experience in a healthcare or medical setting
- Bilingual in English and Spanish
- Certification in medical assisting or related field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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