Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
About the role
- Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
Responsibilities
- Supervisar y ajustar los sistemas de monitoreo de calidad para evaluar el rendimiento en todos los canales de atención.
- Realizar auditorías periódicas de los procesos, asegurando que cada interacción cumpla con los estándares definidos por Tenpo.
- Liderar el desempeño del área, implementando mejoras continuas basadas en el análisis de resultados.
- Administrar el presupuesto del área, garantizando una operación eficiente y alineada con los objetivos.
- Mantener los mecanismos de retroalimentación con los equipos, promoviendo el aprendizaje constante.
- Actuar como puente entre el contact center externo y los equipos internos de Tenpo para la resolución efectiva de casos críticos.
Requirements
- Experiencia sólida en gestión de operaciones de Contact Center (nivel especialista/senior).
- Idealmente en el sector financiero.
- Capacidad fundamental de relación con proveedores externos.
- Carreras afines a la gestión, procesos o administración.
Benefits
- Presupuesto anual para autogestionar capacitación.
- Día del cumpleaños libre.
- Medio día cumpleaños hij@s/padres.
- Viernes cortos (todos los viernes terminamos a las 14 horas).
- Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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