Call Center Agent providing empathetic support to clients and facilitating repayment agreements. Working in a hybrid environment with structured training and shift scheduling.
About the role
- Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
Responsibilities
- Provides customer service by phone and electronically, assisting Vermonters with questions and issues related to titles, registrations, and driver licenses.
- Responsible for reviewing, verifying, coding, and resolving customer concerns, ensuring information is accurate and complete.
- Handles higher-level transactions with strong attention to detail, clear communication skills, and the ability to work independently.
- Works closely with a Unit Supervisor and a team dedicated to helping the public navigate DMV processes efficiently and accurately.
Requirements
- Three (3) or more years of office administrative experience that included significant public contact.
- OR Two (2) or more years of Vermont DMV experience.
- Strong ability to communicate effectively in writing.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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