About the role

  • Provide day-to-day operational HR support in a fast-paced environment, addressing employee and leader inquiries across multiple priorities and channels.
  • Manage and triage the English and French HR Support inboxes, escalating issues to HR Business Partners or other departments as required.
  • Deliver clear guidance on HR policies, leaves of absence, and general inquiries, ensuring consistent and accurate support across the organization.
  • Respond to data and documentation requests from Legal and HR Business Advisory teams, maintaining confidentiality and accuracy.
  • Support the Workday user community by resolving access issues, directing users to digital self-service tools, and escalating technical questions as needed.
  • Monitor and escalate issues within HR business processes in Workday, analyze delay trends, and recommend improvements to enhance user experience.
  • Coordinate and facilitate HR onboarding activities including preparing offer and employment letters, delivering virtual onboarding sessions, and tracking new hire documentation.
  • Maintain and update employee data, onboarding trackers, and personnel records to ensure accuracy, compliance, and seamless cross-team workflows.
  • Track and manage Individual Emergency Response Plans (IERPs), including new entries, renewals, expiry dates, and accessibility reporting.
  • Regularly review and maintain content on the HR Connect SharePoint site in coordination with the Centre of Excellence to ensure up-to-date HR resources.
  • Prepare and distribute HR reports on a biweekly/monthly basis and support broader HR projects through data tracking, reporting, and documentation.
  • Perform data entry and transaction processing in Workday where self-service options are not available, ensuring data quality and timely completion.
  • Introduce HR Shared Services to new acquisitions.
  • Partner with the HR Shared Services Manager to coordinate materials, forms, and communications for new HR programs or initiatives, documenting procedures as needed.

Requirements

  • Post-secondary education in Human Resources required; CPHR or similar designation an asset.
  • Minimum of 2 years experience in a similar role required.
  • Fluency in both English & French (written & spoken) is required.
  • Knowledge of provincial employment legislation and HR best practice.
  • Strong collaboration and teamwork across HR and other departments to enable operation and successful service delivery.
  • Strong analytical and critical thinking skills, and the ability to creatively solve problems.
  • Effective prioritization skills to manage competing priorities and complete projects within timelines.
  • Exposure to HR digital solutions and knowledge of HR transactional processes.
  • Experience with HR systems (Workday preferred) required.
  • Strong attention to detail to ensure completeness and quality of information entered in Workday.
  • Extensive experience with Microsoft Office, including Word, Excel, SharePoint, PowerPoint, Teams, and Outlook.

Benefits

  • Extended health care and dental benefits
  • A retirement savings plan with company contributions
  • A suite of Health & Wellness offerings
  • Mental Health programs and support for you and your family
  • Assistance for the completion of industry designations
  • Competitive compensation

Job title

Bilingual HR Coordinator

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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