Provide day-to-day operational HR support in a fast-paced environment, addressing employee and leader inquiries across multiple priorities and channels.
Manage and triage the English and French HR Support inboxes, escalating issues to HR Business Partners or other departments as required.
Deliver clear guidance on HR policies, leaves of absence, and general inquiries, ensuring consistent and accurate support across the organization.
Respond to data and documentation requests from Legal and HR Business Advisory teams, maintaining confidentiality and accuracy.
Support the Workday user community by resolving access issues, directing users to digital self-service tools, and escalating technical questions as needed.
Monitor and escalate issues within HR business processes in Workday, analyze delay trends, and recommend improvements to enhance user experience.
Coordinate and facilitate HR onboarding activities including preparing offer and employment letters, delivering virtual onboarding sessions, and tracking new hire documentation.
Maintain and update employee data, onboarding trackers, and personnel records to ensure accuracy, compliance, and seamless cross-team workflows.
Track and manage Individual Emergency Response Plans (IERPs), including new entries, renewals, expiry dates, and accessibility reporting.
Regularly review and maintain content on the HR Connect SharePoint site in coordination with the Centre of Excellence to ensure up-to-date HR resources.
Prepare and distribute HR reports on a biweekly/monthly basis and support broader HR projects through data tracking, reporting, and documentation.
Perform data entry and transaction processing in Workday where self-service options are not available, ensuring data quality and timely completion.
Introduce HR Shared Services to new acquisitions.
Partner with the HR Shared Services Manager to coordinate materials, forms, and communications for new HR programs or initiatives, documenting procedures as needed.
Requirements
Post-secondary education in Human Resources required; CPHR or similar designation an asset.
Minimum of 2 years experience in a similar role required.
Fluency in both English & French (written & spoken) is required.
Knowledge of provincial employment legislation and HR best practice.
Strong collaboration and teamwork across HR and other departments to enable operation and successful service delivery.
Strong analytical and critical thinking skills, and the ability to creatively solve problems.
Effective prioritization skills to manage competing priorities and complete projects within timelines.
Exposure to HR digital solutions and knowledge of HR transactional processes.
Experience with HR systems (Workday preferred) required.
Strong attention to detail to ensure completeness and quality of information entered in Workday.
Extensive experience with Microsoft Office, including Word, Excel, SharePoint, PowerPoint, Teams, and Outlook.
Benefits
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
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