Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Join a dynamic team as a customer service agent focused on fuel management at Brazil's first fully home office contact center. Ideal for dedicated professionals in São Paulo and surrounding areas.
Responsibilities
- Realizar atendimento ativo para uma frota de gestão de abastecimento.
- Atuar com diversos sistemas simultâneos.
Requirements
- Possuir habilidades em atuar no modelo home office;
- Ter um espaço adequado para atuar home office (Mesa, cadeira e ambiente sem ruído);
- Residir em São Paulo/ Grande São Paulo;
- Disponibilidade para atuar presencial em escritório no bairro Vila Olímpia sempre que requerido pela empresa/liderança;
- Possuir internet cabeada com mais de 10 MB (Sem utilizar o Wifi);
- Habilidade em manusear diversas plataformas de trabalho (Zendesk, WhatsApp, voz, chat, e-mail e Pacote Office);
- Experiência com SAC - Atendimento Multiskill - voz, whatsApp e por vezes envio de e-mail no Sales Force.;
- Disponibilidade parar atuar em jornada 5x2 folga escalada.
Benefits
- Vale Alimentação;
- Assistência Odontológica;
- Auxilio Creche (Crianças de até 24 meses);
- Vale Transporte;
- Seguro de Vida;
- TotalPass;
- Descontos em cursos, faculdade e parques de diversão.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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