Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.
About the role
- Senior Product Designer developing AI-powered Contact Center solutions at Zendesk. Focusing on human-AI collaboration and seamless user experiences across multiple channels.
Responsibilities
- Own end-to-end design for Contact Center experiences, from agent workspaces to admin tools for voice
- Design the human-AI collaboration experience, helping agents monitor AI conversations, take over when needed, and leverage real-time suggestions
- Shape admin experiences for AI configuration, making it easy for businesses to set up AI agents, define escalation rules, and measure performance
- Collaborate with Product Managers and Engineers to shape and execute on the vision
- Partner with User Research to understand the evolving needs of agents, supervisors, and administrators as AI reshapes their roles
Requirements
- 5+ years of experience in product design
- Strong portfolio demonstrating UX and UI work for complex, enterprise software
- Experience designing real-time communication tools, agent workspaces, or operational dashboards
- Interest in AI products and designing human-AI collaboration experiences
- Strong systems thinking with the ability to design scalable solutions that balance flexibility with simplicity
- Excellent collaboration skills, with experience working cross-functionally with Product, Engineering, and Research teams
- Proficiency in Figma and prototyping tools
- Bonus: Familiarity with contact center platforms, conversational AI, or telephony/VoIP systems
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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