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Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
About the role
- Senior Product Designer developing AI-powered Contact Center solutions at Zendesk. Focusing on human-AI collaboration and seamless user experiences across multiple channels.
Responsibilities
- Own end-to-end design for Contact Center experiences, from agent workspaces to admin tools for voice
- Design the human-AI collaboration experience, helping agents monitor AI conversations, take over when needed, and leverage real-time suggestions
- Shape admin experiences for AI configuration, making it easy for businesses to set up AI agents, define escalation rules, and measure performance
- Collaborate with Product Managers and Engineers to shape and execute on the vision
- Partner with User Research to understand the evolving needs of agents, supervisors, and administrators as AI reshapes their roles
Requirements
- 5+ years of experience in product design
- Strong portfolio demonstrating UX and UI work for complex, enterprise software
- Experience designing real-time communication tools, agent workspaces, or operational dashboards
- Interest in AI products and designing human-AI collaboration experiences
- Strong systems thinking with the ability to design scalable solutions that balance flexibility with simplicity
- Excellent collaboration skills, with experience working cross-functionally with Product, Engineering, and Research teams
- Proficiency in Figma and prototyping tools
- Bonus: Familiarity with contact center platforms, conversational AI, or telephony/VoIP systems
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
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