Hybrid Relationship Manager

at U.S. Bank

• Job title: Relationship Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $124,355 - $146,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Relationship Manager overseeing market growth in public finance and municipal bonds at U.S. Bank. Collaborating with Business Development Officers to ensure successful client engagement and relationship management.

Responsibilities

• This Relationship Manager position will cover the Mountain West territory and play a critical role in supporting market growth for our public finance and municipal bond business.
• In partnership with Business Development Officers, the RM supports new issuance activity while maintaining accountability for the ongoing health, execution, and value of each relationship.
• Through proactive client engagement, disciplined lifecycle management, and close coordination with internal partners, the RM helps drive retention, identify expansion opportunities, and ensure a seamless experience across the life of every transaction.
• In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization.
• Reviews and accepts new client relationships based on business line account acceptance policies and procedures.
• Provides quality service based on client needs, wants, and expectations; aligns actions accordingly; remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service; resolves problems quickly and effectively.
• Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients.
• Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes.
• Coordinates the development and implementation of operational changes within the unit.
• May be responsible for meeting certain revenue, new business and expense goals.
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically eight or more years of relevant experience
• Thorough knowledge of corporate trust and investment instruments
• Thorough knowledge of account management, trust operations, project management, and legal regulations
• Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
• Ability to develop new business
• Effective management skills to include planning, budgeting, and people management
• Ability to resolve complex problems with minimal guidance
• Ability to communicate quickly with clients to resolve client issues and disputes
• Effective interpersonal, verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law