Account Manager managing relationships within the Global Account Management team at TreviPay. Cultivating growth opportunities and ensuring exceptional client value with enterprise clients.
Responsibilities
Manage relationships with key stakeholders and champion overall customer strategy.
Maintain deep understanding of each client’s competitive landscape and target markets.
Monitor and communicate relevant news, trends, and insights.
Actively listen, address conflict, and ensure team alignment with customer requirements.
Serve as an escalation point for issues and drive timely, accurate resolutions.
Lead recurring business reviews to maintain the TreviPay–client relationship, discuss product/service evolution, drive continuous improvement, explore enhancements, rollouts, and expansion, review contractual performance, understand client growth initiatives, define and measure strategic action plans.
Achieve/exceed annual revenue and profitability goals, maintain accurate forecasting.
Lead day-to-day management and optimization of growth plans.
Drive proposal development, contract negotiation, business case preparation, and implementation of white-space opportunities.
Act as the steward of client contracts, including renewals and renegotiations, drafting/managing amendments, monitoring contract compliance.
Understand and accurately communicate TreviPay solutions and processes.
Apply account management best practices (goal-setting, account planning, task management).
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