Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Account Manager managing relationships within the Global Account Management team at TreviPay. Cultivating growth opportunities and ensuring exceptional client value with enterprise clients.
Responsibilities
- Manage relationships with key stakeholders and champion overall customer strategy.
- Maintain deep understanding of each client’s competitive landscape and target markets.
- Monitor and communicate relevant news, trends, and insights.
- Actively listen, address conflict, and ensure team alignment with customer requirements.
- Serve as an escalation point for issues and drive timely, accurate resolutions.
- Lead recurring business reviews to maintain the TreviPay–client relationship, discuss product/service evolution, drive continuous improvement, explore enhancements, rollouts, and expansion, review contractual performance, understand client growth initiatives, define and measure strategic action plans.
- Achieve/exceed annual revenue and profitability goals, maintain accurate forecasting.
- Lead day-to-day management and optimization of growth plans.
- Drive proposal development, contract negotiation, business case preparation, and implementation of white-space opportunities.
- Act as the steward of client contracts, including renewals and renegotiations, drafting/managing amendments, monitoring contract compliance.
- Understand and accurately communicate TreviPay solutions and processes.
- Apply account management best practices (goal-setting, account planning, task management).
- Demonstrate TreviPay’s core values: Tenacity, Ingenuity, Empathy.
- Develop presentations as needed (training, conferences, internal updates).
- Represent TreviPay professionally in all interactions.
Requirements
- Bachelor’s degree preferred.
- Advanced proficiency in Microsoft Office.
Benefits
- Competitive salary
- Paid parental leave
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short term disability
- 401K matching
- Employee referral program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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