Associate Relationship Manager collaborating with Relationship Managers to support sales and client solutions at Fifth Third Bank. Engaging in financial and risk analysis tasks to drive positive customer experience.
About the role
- Business Account Manager managing B2B client relationships for iGaming platform providers. Driving long-term account success and identifying growth opportunities with strategic clients.
Responsibilities
- Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
- Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
- Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
- Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
- Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
- Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
- Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
- Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
- Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
- Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
- Coordinating with 3rd party suppliers on behalf of clients in initial phases.
Requirements
- At least 3-4 years’ experience in a Business Account Manager, Account Manager, or similar client-facing role within a B2B iGaming environment.
- Proven experience managing and developing long-term B2B client relationships, ideally with enterprise or high-value accounts.
- Strong understanding of casino gaming verticals and payment ecosystems within a B2B iGaming environment.
- Experience operating across multiple regulated markets, with working knowledge of jurisdictional compliance and licensing requirements.
- Experience working closely with technical, product, and operational teams to translate client requirements into deliverable outcomes.
- Demonstrated leadership or people management experience, including mentoring or line-managing junior team members or specialists.
- Strong commercial awareness, with the ability to identify upsell, cross-sell, and account growth opportunities while maintaining client trust.
- Excellent communication and stakeholder management skills, with the confidence to engage at all levels, from operational contacts to senior client stakeholders.
- Ability to manage multiple accounts and priorities simultaneously in a fast-moving environment.
- A proactive, solutions-focused mindset with a strong sense of ownership and accountability.
- High proficiency in both spoken and written English.
Benefits
- Attractive remuneration package
- Health insurance cover from the first day of work
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- Relocation package (if required)
- One day birthday holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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